Refund Policy

Last Updated: January 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be requested and processed by users of sxkoversolemn. The purpose of this policy is to ensure transparency and fairness in our refund practices while providing maximum legal protection to sxkoversolemn in accordance with applicable laws and regulations in Slovakia.

Scope and Applicability

This policy applies to all users of sxkoversolemn who purchase products or services offered by sxkoversolemn. By making a purchase, users agree to be bound by the terms of this Refund Policy.

Definitions

  • Refund: A return of funds to the user for a product or service purchased from sxkoversolemn.
  • User: Any individual or entity that accesses or uses the services provided by sxkoversolemn.
  • Product: Any item or service offered for sale on sxkoversolemn.

Main Policy Content

1. Refund Eligibility

Users may request a refund under the following circumstances:

  • The product is defective or damaged upon receipt.
  • The product does not match the description provided on sxkoversolemn.
  • The service was not delivered as promised.

Refund requests must be made within 14 days of receiving the product or service. After this period, all sales are considered final.

2. Refund Process

To initiate a refund, users must:

  1. Contact sxkoversolemn via email at [email protected] or by phone at +4219143496852.
  2. Provide proof of purchase, including order number and date of purchase.
  3. Describe the reason for the refund request.

Upon receipt of the refund request, sxkoversolemn will review the request and notify the user of the approval or rejection of the refund within 7 business days.

3. Refund Method

If approved, refunds will be processed using the original payment method. Users will receive a confirmation email once the refund has been processed. Please allow up to 14 business days for the funds to appear in the user’s account, depending on the payment provider.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Follow the refund process as outlined in this policy.

Limitations and Disclaimers

sxkoversolemn reserves the right to refuse a refund if:

  • The refund request is made after the 14-day period.
  • The product has been used or altered in any way.
  • The user fails to provide adequate proof of purchase.

In no event shall sxkoversolemn be liable for any indirect, incidental, or consequential damages arising from the sale of products or services, including but not limited to loss of profits or revenue.

Data Protection/Security

sxkoversolemn is committed to protecting the privacy and security of user data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Personal data collected during the refund process will be handled in accordance with our Privacy Policy.

Changes to Policy

sxkoversolemn reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on sxkoversolemn. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: sxkoversolemn
Phone: +4219143496852
Email: [email protected]
Address: Avenue Business Center, Karadžičova 8, Floor 5, Office 12, Bratislava, 821 08, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.